Pick the call type
One category to start: out of hours, inbound qualification, booking, or reminders and confirmations.
Voice
AI voice agents for SMEs
Voice is the highest risk and highest reward surface in a small business. Get the guardrails right and it answers every call at three in the morning.
The short answer
AI voice agents work best on high volume, predictable calls: answering out of hours, qualifying inbound enquiries, booking and confirming appointments, and chasing no shows. They struggle with complaints, complex negotiation and anything requiring judgement about a person's circumstances, which is why every deployment needs a fast, obvious route to a human.
What you get
Every engagement leaves something behind that works without us in the room.
01
A voice agent live on a defined call type, integrated with your telephony and calendar
02
Transfer to a human on request, on frustration and on any out of scope topic
03
Call recording, transcripts and quality scoring from the first live call
04
Consent and disclosure handling appropriate to UK and US requirements
05
A weekly review loop so the script improves on real calls, not assumptions
How it runs
Fixed price per call type.
Script and guardrails
Written with your team, including disclosure, escalation triggers and the topics the agent must refuse.
Shadow launch
Live on a fraction of calls with every transcript reviewed, until quality holds without supervision.
Operate
Monitoring, weekly transcript review and script updates as the call mix changes.
What it costs
AI Voice Agents for Business
Quoted after scoping Fixed price per call type
Build is fixed price per call type. Telephony and model usage are passed through at cost, with a monthly ceiling agreed up front.
See full pricing →Frequently asked questions
- Do callers have to be told they are speaking to an AI?
- We disclose by default. It is the safer position under UK and US practice, it reduces complaints, and in our experience it does not reduce completion rates on routine calls.
- What does an AI voice agent cost to run?
- Cost is driven by minutes, not seats: telephony plus model usage per minute, plus the monthly operation fee. We agree a spend ceiling before launch so a bad week cannot produce a surprise invoice.
- Which calls should stay human?
- Complaints, cancellations with a retention angle, anything involving vulnerability, and any negotiation. We build those as explicit transfer triggers rather than hoping the model declines.
- Can it book straight into our calendar?
- Yes. Booking, rescheduling and confirmation against your existing calendar or scheduling system is the most common first deployment.
Start with a free intro call
Twenty minutes. We will tell you plainly whether this is the right next step for your business, or what is.